1. If There Is a Problem With Your Order

Please contact Sorted For You as soon as possible if your order arrives damaged, incomplete, incorrect, defective or different from what you ordered.

To help us resolve the issue quickly, please provide your order number and, where appropriate, clear photographs of the product, packaging and any damage or incorrect item received.

2. Damaged Products

If your product arrives damaged, please contact us as soon as you notice the damage.

Please keep the product, packaging and any accessories until we have advised you on the next step, as photographs or inspection may be required to assess the issue.

Where the return is covered by your legal consumer rights, we will deal with the return and remedy in accordance with applicable law.

3. Incorrect Product

If you receive a product that is different from the product you ordered, please contact us before using or disposing of the product.

We will review the order and arrange the appropriate solution, which may include replacement, collection, return or refund depending on the circumstances and applicable consumer rights.

4. Defective or Faulty Products

Products supplied to consumers are subject to the consumer protections provided by applicable South African law.

Where goods are defective, unsafe, of inferior quality or otherwise fail to meet the applicable requirements, you may have the right to return the goods and request a repair, replacement or refund, subject to the applicable legal requirements.

The Consumer Protection Act provides an implied warranty of quality and, in applicable circumstances, allows consumers to return defective goods within six months of delivery without penalty.

5. Unwanted Products & Change of Mind

If you simply change your mind about a product, a return or refund is not automatically available in every situation.

Certain consumer transactions may carry specific cancellation or cooling-off rights under South African law. Where a statutory right applies, we will honour that right.

If you would like to return an unwanted product, please contact us before sending anything back. We will confirm whether the return is available and explain the applicable process.

6. Products Returned for a Refund

Where a refund is approved, the amount refunded will depend on the circumstances of the return and the applicable consumer rights.

Refunds will generally be processed using the original payment method where reasonably possible.

The time for a refund to appear in your account can depend on the payment provider or bank.

7. Return Process

Please do not send a product back without first contacting us.

When you contact us, please provide:

• Your name
• Order number
• Product name
• A description of the problem or reason for the return
• Photographs where relevant

We will then provide the appropriate next steps.

8. Return Shipping

Return delivery arrangements and costs depend on the reason for the return and the consumer rights that apply.

Where applicable law requires the supplier to bear the cost of returning defective or otherwise qualifying goods, we will make the appropriate arrangements.

For other returns, the applicable return delivery arrangements will be explained before the return is processed.

9. Products That Cannot Be Returned in Certain Circumstances

Some products may be subject to specific return restrictions because of their nature, including products that have been used, damaged after delivery, altered, assembled, personalised or otherwise handled in a way that affects their condition, subject always to any consumer rights that still apply by law.

If you are unsure whether a product can be returned, please contact us before sending it back.

10. Refund Timing

Once an approved return has been received and assessed, we will process the applicable remedy as soon as reasonably possible.

The time for the funds to reflect in your account may depend on the payment provider and your bank.

11. Consumer Rights

This policy is intended to work alongside applicable South African consumer protection laws and does not replace those rights.

The Consumer Protection Act provides protections relating to the quality, safety and suitability of goods and provides remedies in applicable circumstances.