FAQs
Frequently Asked Questions
A few quick answers to the questions we get most often.
Where do you deliver?
We primarily deliver within South Africa. Delivery availability may vary depending on the product and destination.
Is delivery free?
Many of our products qualify for free delivery. Delivery charges can vary depending on the size and weight of the product, your location and courier availability.
How long will my order take?
Delivery times vary depending on the product, supplier, courier and destination. We will provide the relevant delivery information for your order after purchase.
How can I pay?
Available payment methods are displayed during checkout. Payment must be successfully completed before your order can normally be processed.
Can I change or cancel my order?
Contact us as soon as possible if you need to change or cancel an order. Once an order has been processed or dispatched, options may be limited and will depend on the circumstances and applicable consumer rights.
What if my product arrives damaged?
Please contact us as soon as possible and provide photographs of the product and packaging. We will assess the issue and assist with the appropriate next steps.
What if I receive the wrong product?
Contact us as soon as possible with your order details and photographs of the item received. We will help resolve the issue.
Can I return something I bought?
Returns are handled according to our Returns & Refunds policy and applicable South African consumer protection requirements.
How do I contact Sorted For You?
You can contact us through our Contact Us page or WhatsApp. We’re happy to help with product, order and delivery questions.
Do you add new products?
Yes. We’re continually looking for practical products, clever everyday solutions and fun finds to add to Sorted For You.