1. Who We Are

Sorted For You is an online store serving customers in South Africa. Our website allows customers to browse products, place orders, make payments and contact us for assistance.

In this Privacy Policy, “we”, “us” and “our” refer to Sorted For You. “You” and “your” refer to visitors and customers using our website.

2. Information We May Collect

Depending on how you use our website, we may collect information such as:

• Your name and surname
• Billing and delivery address
• Email address
• Telephone or WhatsApp number
• Order and purchase information
• Information you provide when contacting us
• Information required to process and fulfil your order
• Technical information relating to your use of our website

We aim to collect only information that is reasonably necessary for the relevant purpose.

3. How We Use Your Information

We may use personal information to:

• Process and fulfil your orders
• Arrange delivery of products
• Process payments and order-related transactions
• Communicate with you about your order
• Respond to customer enquiries and support requests
• Handle returns, refunds and product-related issues
• Maintain customer and transaction records
• Improve our website, products and customer experience
• Protect our website and prevent fraudulent or unlawful activity
• Meet applicable legal and regulatory requirements

4. Payments

Payments may be processed through third-party payment service providers. Payment information may therefore be processed by the relevant payment provider in accordance with its own privacy and security practices.

We do not need to store your full card details ourselves in order to process your order.

5. Delivery & Service Providers

To fulfil an order, we may need to provide relevant customer information to delivery companies, couriers, fulfilment partners, suppliers or other service providers involved in getting your order to you.

Only information reasonably required for the relevant service should be shared.

6. WhatsApp & Customer Communications

If you contact us through WhatsApp, we may receive and process the information you provide during that conversation, including your name, telephone number, order details and messages.

WhatsApp is operated by a third party and its own terms and privacy practices also apply to your use of the service.

7. Website Cookies & Analytics

Our website may use cookies and similar technologies to help the website function correctly, remember preferences, understand website usage and improve the shopping experience.

We may also use website analytics or similar tools to understand how visitors use our website. These services may collect information such as browser type, device information, pages visited and general website activity.

Some cookies may be placed by third-party services used on our website.

8. Marketing Communications

If you provide your contact details for marketing purposes or otherwise give the required permission, we may contact you with information about products, offers or updates.

You may contact us if you no longer wish to receive marketing communications from us.

9. How We Protect Personal Information

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

10. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, maintain appropriate business records, resolve disputes, or where retention is required by law.

11. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to request access to information we hold about you, request correction of inaccurate information, and raise concerns about how your personal information is handled.

If you would like to make a privacy-related request, please contact us using the details on our Contact Us page.

12. Third-Party Websites & Services

Our website may contain links to or integrations with third-party websites and services, including payment, delivery, communication and analytics providers.

We are not responsible for the privacy practices of third-party websites or services. We recommend reviewing their privacy policies when using their services.

13. Children’s Information

Our website is intended for general consumers and is not specifically directed at children. We do not knowingly request personal information from children for purposes that are not permitted by applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or applicable legal requirements.

The latest version will be published on this page.

15. Contact Us

If you have a question about this Privacy Policy or how we handle your personal information, please contact Sorted For You.

WhatsApp: 060 709 3343

You can also use our Contact Us page.